SolosLabs – Privacy Policy
1. What Data We Collect
| Category | Examples | Purpose |
|---|---|---|
| Account Data | Name, email, billing address, payment method | Create and manage your subscription |
| Usage & Analytics | Pages visited, prompt metadata, feature clicks, error logs | Improve features, capacity planning |
| Content You Provide | Code, documents, prompts, GitHub repositories | Generate AI output, enable collaboration |
| Device Data | IP address, browser, OS | Security, fraud prevention |
We do not collect sensitive personal data unless you upload it yourself.
2. How We Use Your Data
- Operate, secure, and improve the Services
- Provide customer support and send service-related emails (e.g., alerts, onboarding, feature updates)
- Enforce our Terms, detect fraud, and comply with legal obligations
3. Emails & Marketing
We may send you product updates. You can opt-out anytime by clicking “unsubscribe,” except for essential transactional emails.
4. Sharing & Disclosure
No Sale of Personal Data. We never sell or rent your information.
Service Providers. We share data with vetted subprocessors (e.g., cloud hosting, payment processors) under NDA and data-processing agreements.
Legal Requirements. We may disclose data if required by law or court order.
5. Storage & Security
Data is stored in AWS data centres using encryption at rest and in transit. The platform is multi-tenant; while we implement strict logical isolation, total segregation cannot be absolutely guaranteed.
6. International Transfers
Your data may be processed outside your country. We use contractual safeguards consistent with applicable law.
7. Data Retention
We keep account data while your subscription is active and for up to 12 months after cancellation, unless a longer period is required for legal or audit reasons. You may request early deletion (see §8).
8. Your Rights
Subject to local law, you may have the right to access, correct, download, or delete your personal data. Email privacy@soloslabs.com to exercise these rights.
9. Children
The Services are not directed to children under 13 (or equivalent minimum age). We do not knowingly collect data from minors.
10. Changes to this Policy
We will post any privacy changes on this page and, for material changes, provide 14 days’ notice via email or in-app banner.
11. Contact
For privacy questions or complaints, email support@soloslabs.com.